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Privacy Policy
These General Conditions of Use and Contracting (hereinafter, "the General Conditions") govern the access and use of the website accessible through the domain name www.mimasaifigen.com and its subdomains (hereinafter, "the Website", as well as the hiring of products and/or services through it. The simple access to the Website attributes to the person who performs the condition of user of the same (hereinafter, "the User") and implies the acceptance of all the terms included in these General Conditions. In case of not agreeing with these General Conditions, the User must immediately leave the Website without using it.
By means of the acceptance of these General Conditions, the User states:
a) That you have read, understand and accept what is stated here.
b) That, in case you are willing to contract a product and/or service, you have sufficient capacity to do so.
c) That, in the case of acting on behalf of a legal entity, you have sufficient and effective power to represent it.
d) That you are of legal age.
1.General information of the Website
The following is the general information of the Website:
Owner: IFIGEN 2011, S.L. (hereinafter referred to by its trade name, "IFIGEN").
Headquarters and establishment: Avinguda de la Riera de Cassoles, 20, 1r B, 08012, Barcelona (Spain).
NIF: B-65680647E-
mail: clientes@mimasaifigen.comPhone: 93 237 47 66
Registration data: Registered in the Mercantile Register of Barcelona, volume 42893, page 182, page 417753, 1st registration.
2.Access to the Website
Simple access to the Website is free except for the cost of the connection through the telecommunications network provided by the access provider contracted by the User.
3. Rules of use of the Website
IFIGEN informs you that access and use of the website https://www.mimasaifigen.com and all the possible directories included under it (hereinafter, collectively referred to as the Website), as well as queries, products or professional services that can be obtained through it, are subject to the provisions of these General Conditions of Use, without prejudice to the access to any of these services may require the acceptance of additional General Conditions.
Therefore, if you are not satisfied with these Conditions we ask, do not use the Website, since any use you make of it or the services included in it will imply acceptance of the legal terms set forth in this text.
This Website is intended to promote the activities carried out, professional services and products offered by IFIGEN, so that the information contained in it, unless otherwise stated, is only for such promotional purposes or, where appropriate, a mere invitation to your knowledge and in no way constitutes a binding offer, unless you request it. All the professional services and products contained in the Website are provided by IFIGEN in accordance with current regulations on the subject.
Access to the website www.mimasaifigen.com attributes to the person who performs it the condition of USER, and expresses the full and unreserved acceptance by the USER of each and every one of these General Conditions of Use.
The provision of the service through the Website is free, however, IFIGEN reserves the possibility of conditioning access to some services by previous registration of the USER by filling in the User Registration Form, which is available to whoever wants to register as a REGISTERED USER.
In particular, the above should be taken into account, when purchases are made through the website or it is necessary that the USER registers as a REGISTERED USER or provides personal data to access any of the specific services. The collection and processing of the personal data of the USERS will be applied to the provisions of the Privacy Policy of the Website.
IFIGEN reserves the right to make changes to the Website without prior notice, in order to update, correct, modify, add or remove the contents of the Website or its design. The contents of the Website are updated periodically. Because the update of the information is not immediate, we suggest you always check the validity and accuracy of the information contained on the web.
4.Contents and services linked through the Website
The Website may contain technical link devices, directories and even search tools that allow the User to access other pages and Internet portals (hereinafter referred to as “Linked Sites”). In such cases, IFIGEN shall be responsible for the contents and services provided on the Linked Sites only to the extent that it has effective knowledge of their wrongfulness and has not deactivated the link to them with due diligence. In the event that the User considers that there exists a Site Linked with illicit or inappropriate content, he can communicate it to IFIGEN.
Under no circumstances should the existence of linked sites presuppose the conclusion of agreements between IFIGEN and the persons responsible or owners of such sites, as well as the recommendation or promotion of the linked sites and/or their contents by IFIGEN. Unless expressly stated otherwise on the Website, IFIGEN does not know the contents and services of the Linked Sites and is therefore not liable for any damages that these may cause to the User or to any third party.
5.Intellectual and industrial property
All the contents of the Website, being merely enunciative but not exhaustive, the texts, photographs, graphics, images, icons, technology, software, links and other audiovisual or sound content, as well as their graphic design and source codes, are the intellectual property of IFIGEN or third party licensors, none of the exploitation rights recognised by the regulations in force on intellectual property may be deemed to have been transferred to the User.
The User claims to be the sole author of all photographs, images, texts and/or comments (hereinafter referred to as "User Contents") that he publishes or submits through the sections of the Website arranged for that purpose, ensuring that their use on the Website does not infringe the rights of any third party. With respect to such User Contents, the User grants free of charge to IFIGEN the rights of public communication, reproduction, distribution and transformation, in all forms of exploitation existing until the date of acceptance of these General Conditions. This assignment is made for the universal territorial scope and for the time corresponding to your entire life and seventy years after the death or declaration of death of the User.
The trademarks, trade names and other distinctive signs published on the Website are the property of IFIGEN or of third parties and/or licensors, without any rights being assigned to the User.
6. Procurement of products and/or services
6.1. Main product characteristics
The main characteristics of the products offered through the Website can be found on the descriptive sheet with which they are presented, as well as the recommended dosage, ingredients and nutritional information.
6.2. Procedure for purchase
The language in which recruitment can be formalized is English and Spanish.
The procedure for purchasing products through the Website is as follows:
1. From the desired product card, you can select the quantity of products you want to purchase and by clicking on the "shopping cart" button, the product will be directly included in that cart.
2. Once you click on "shopping cart", a small window appears where a description of the product is made, including quantity and price. You have the option to continue buying or to go to the box to finish the order.
3. If you have already selected all the products you want to buy, click on the "go to the box" button.
4. After this, a new window opens where the selected products appear, being able again to modify the amount you want to buy from each one of them. A breakdown is made of products, quantities, prices and total price.
5. In the same window, you will find the option to include a code or coupon for the benefit of discounts.
6. The client will have to identify himself as a registered user on the Website or create a new customer profile.
7. The User must enter the delivery address and contact details; as well as select the delivery method and tick the box to show his agreement with the terms of the service.
8. Ultimately, the user will choose the appropriate method of payment (bank transfer and credit or debit card) and will proceed to its corresponding subscription.
9. Finally, the User will see a message on the screen confirming the correct completion of the purchase process. You will also receive an email confirming the correct completion of the purchase process.
IFIGEN will keep electronic proof of the User’s engagement, and the User will be able to consult his or her history of purchases made on the webosite through his or her account.
The User may consult at any time, through his profile area on the Website, data relating to his personal information and shipping address of the products -which may be modified at any time by the User-, discount coupons and historical orders placed.
6.3. Password
The User is responsible at all times for the custody of his password, assuming accordingly any damages that may arise from its misuse, as well as from the assignment, disclosure or loss of the same. For this purpose, access to restricted areas and/or use of the services and contents of the Website performed under your password shall be deemed to be performed by the User.
6.4. Correction and identification of data entry errors
When the User forgets to correctly fill in any information indicated as mandatory in the corresponding form, he will not be able to advance in the process of contracting or validation until he has completed it. A message on the screen will warn you of such a circumstance.
You may modify and/or update at any time the data provided during the purchase process, before its completion, by going back to the desired step.
By accessing your account, the User may modify and/or update at any time the data provided at the time of registering as a user of the Website.
6.5. Delivery of orders
The User will receive his order within 24 to 72 working hours, except weekends and holidays, counted from the date of purchase. For orders placed from Balearic Islands or outside the Spanish territory the maximum period may be extended to 7 days.
In both cases the deadlines will be subject to the transport company. After these deadlines, the User should contact IFIGEN for the purpose of claiming his order.
6.6. Price, payment arrangements and shipping charges
The prices indicated for each product on the corresponding sheet include, unless otherwise specified, Value Added Tax (VAT) and they are expressed by default in Euro currency (€). These prices, unless expressly stated otherwise, do not include shipping, shipping insurance or any other additional services and attachments to the purchased product or service.
The payment arrangements available on the Website are as follows:
- Credit or debit card through secure payment platforms (Redsys)
- Bank transfer.
The shipping arrangements available for products purchased on the Website are as follows:
- Shipping to Balearic Islands and Peninsula:
When the amount of the purchase exceeds 29 euros the shipment will be Free. If this amount is not achieved, the shipment will be calculated according to the weight and volume of the order. The user before making the payment will be able to see the breakdown of the amount of the shipment.
- Shipping to Canary, Azores and Madeira Islands, Ceuta and Melilla:
Contact IFIGEN directly through the customer email address clientes@mimasaifigen.com to know the shipping conditions and expenses.
- International consignments:
Before making the payment, the cost of the shipment will be indicated, depending on the weight and volume of the order.
Shipments in Europe can take between 5 and 7 days.
In the rest of the world it can take between 10 and 15 days.
We do not ship to USA, Puerto Rico, Canada. Mexico and Australia.
If after this time you have not received your order, please contact IFIGEN directly via the email clients@mimasaifigen.com and we will proceed to find out where the parcel is.
7.Right of withdrawal
7.1. Term of exercise
The User has the right to withdraw from the contract concluded through the Website within 14 calendar days without justification.
In the case of a sale contract, the withdrawal period shall expire after 14 days the User or a third party indicated by him, other than the carrier, have acquired the physical possession of the products.
In the case of a contract for delivery of multiple products ordered by the User in the same order and delivered separately, the withdrawal period shall expire after 14 days the User or a third party indicated by the User, other than the carrier, have acquired the physical possession of the last of those products.
In the case of delivery of an asset consisting on multiple components or parts, the withdrawal period shall expire after 14 days the User or a third party indicated by him, other than the carrier, have acquired the physical possession of the last component or piece.
In order to exercise the right of withdrawal, the User must notify IFIGEN his decision to withdraw from the contract through an unequivocal declaration (for example, a letter sent by post, fax or email).
To meet the withdrawal period, it is sufficient that the communication of the User regarding the exercise of this right is sent before the expiration of the corresponding period.
7.2. Consequences of withdrawal
In case of withdrawal, IFIGEN will refund all payments received from the User, including delivery costs (with the exception of the additional costs arising from the User’s choice of a delivery modality other than the least expensive offered by IFIGEN) without undue delay and, in any case, no later than 14 calendar days from the date on which the User informs IFIGEN of his decision to withdraw from the contract. IFIGEN shall make such reimbursement using the same means of payment used by the User for the initial transaction, unless expressly provided otherwise; in any case, the User shall not incur in any expenses as a result of the refund.IFIGEN may retain the refund until it has received the products, or until the User has submitted proof of the return of the products, depending on which condition is fulfilled first.
The User shall return or deliver the products directly to IFIGEN without undue delay and, in any event, not later than 14 days from the date of communication of its decision to withdraw from the contract. The deadline shall be met if the products are returned before the end of that period. The User shall bear the direct cost of returning the products.
The User will only be responsible for the decrease in the value of the products resulting from a manipulation different from that necessary to establish the nature, characteristics and operation of the products.
In accordance with the provisions of article 103 of Royal Legislative Decree 1/2007 of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the User cannot desist from the following contract: the supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
7.3. Cases of non-application of the right of withdrawal
In accordance with the provisions of Article 103 of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws, the User is informed that he may not withdraw from the following contract: the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene and which have been unsealed after delivery.
8. Complaints and requests for information
The User may address complaents and/or requests for information to IFIGEN, using any of the following means:
a) Sending a letter to Av. de la Riera de Cassoles, 20, 1r B, 08012, Barcelona (Spain).
b) By sending an email to clientes@mimasaifigen.com
c) Calling +34 93 237 47 66 from Monday to Friday from 09:00 to 18:00 and Friday from 09:00 to 15:00, except holidays.
IFIGEN has official complaint sheets that the User can request.
9. Legal guarantee of conformity for products
The User is reminded that, in accordance with the provisions of articles 114 and following of Royal Legislative Decree 1/2007, of 16 November, approving the recast text of the General Act for the Defence of Consumers and Users and other complementary laws, all products delivered by IFIGEN must be in accordance with the contract concluded, answering IFIGEN to the User for the faults of conformity that are manifested within two years from the delivery of the product.
The scope and manner of execution of the rights conferred on the User by such a legal guarantee may be consulted in articles 114 and following of the aforementioned rule.
10. Nullity and ineffectiveness of the clauses
If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or inefficacy will only affect the provision or the part of it that is null or ineffective, these General Conditions subsisting in everything else and considered as such disposition totally or partially for not included.
Applicable legislation and jurisdiction
These General Conditions shall be governed and interpreted in accordance with Spanish law.
In the event of a dispute, the User may choose to bring his or her claim before the courts or tribunals corresponding to his or her domicile.